Dr Snow

Dr Snow Mobile Valeting & Detailing

Last Updated: 28 October 2026

By booking a service with Dr Snow Mobile Valeting & Detailing, you agree to the following Terms & Conditions, subject to your statutory consumer rights.

1. Bookings & Pricing

• All bookings are subject to availability and confirmation.
• All advertised prices are starting prices and may vary depending on vehicle size, condition and location.
• Additional charges may apply for excessive dirt, pet hair, sand, mould, staining or other heavy contamination.
• Any additional costs will be discussed and agreed before work begins.
• We may request photographs or videos to provide an accurate quotation.

2. Deposits & Payments

• A £30 deposit may be required to secure an appointment.
• Deposits are deducted from the final service price.
• Deposits may be retained for late cancellations or missed appointments, subject to applicable consumer rights.
• Full payment is due upon completion unless otherwise agreed.

3. Cancellations & Rescheduling

• A minimum of 24 hours’ notice is required for cancellations or rescheduling.
• Late cancellations or failure to provide vehicle access may result in a reasonable cancellation charge or loss of deposit.
• If we cancel an appointment, an alternative date or appropriate refund will be offered.
• Statutory cancellation rights always take priority over this policy.

4. Weather & Mobile Services

• All services are weather dependent and require safe working conditions.
• We reserve the right to reschedule due to rain, strong winds, freezing temperatures or unsuitable conditions.
• Our mobile unit is self-sufficient, carrying its own water and power.
• Equipment failure or water/power shortages may require services to be paused or rescheduled.
• Customers must provide safe, legal parking and sufficient working space.

5. Vehicle Condition & Liability

• Customers must inform us of existing damage, loose fittings, electrical faults or sensitive materials.
• We are not responsible for pre-existing damage, wear and tear or defects revealed during cleaning.
• We take reasonable care when working on vehicles and remain responsible for damage caused by our negligence or failure to exercise reasonable care and skill.
• Customers should remove valuables and personal belongings before their appointment.
• Nothing in these terms excludes liability that cannot legally be excluded or affects statutory consumer rights.

6. Interior Cleaning & Detailing

• Complete stain, odour or mould removal cannot be guaranteed.
• Deep cleaning may leave seats, carpets and other materials damp, requiring additional drying time.
• Heavily contaminated vehicles may require additional treatments at an agreed cost.
• Mould may return if underlying moisture problems remain unresolved.

7. Paint Correction & Ceramic Coatings

• Paint correction improves surface defects but cannot guarantee complete scratch removal.
• Deep scratches, damaged paintwork and insufficient clear coat may limit achievable results.
• Ceramic coatings provide protection and easier maintenance but are not scratch-proof.
• Coating durability depends on vehicle usage, environmental conditions and correct aftercare.

8. Maintenance Valeting

• Maintenance cleans are intended for regularly maintained vehicles.
• Wet vacuuming, stain removal and deep interior cleaning are not included unless agreed.
• Excessively dirty vehicles may require an additional charge or an Interior Reset Detail.
• Maintenance plan pricing may change depending on vehicle condition, location and service frequency.

9. Customer Responsibilities

Customers must ensure:

• The vehicle is accessible at the agreed appointment time.
• A suitable and safe working area is available.
• Personal belongings and valuables are removed.
• Any existing damage or sensitive areas are disclosed.
• Permission is granted to carry out work at the chosen location.

10. Photography & Social Media

We may take before-and-after photographs for service records. Marketing use will be subject to appropriate permission and privacy requirements. Customers can request that their registration or identifying details are not displayed publicly.

11. Complaints & Satisfaction

If you are unhappy with any aspect of our service, please contact us as soon as possible, ideally within 48 hours, with supporting photographs where appropriate. We will investigate concerns fairly and provide an appropriate remedy where required. Your statutory rights remain unaffected.

12. Consumer Rights & Cancellations

Customers booking online or by telephone may have a statutory 14-day cancellation right.

Where customers expressly request work to begin during this period, proportionate charges may apply if they subsequently cancel. The right to cancel may be lost once the service is fully completed, where the required consent and acknowledgement have been obtained. Nothing in these terms affects your rights under UK consumer protection legislation.

13. Contact Information

• Dr Snow Mobile Valeting & Detailing
• Coventry & Surrounding Areas
• Phone: 07934 564466
• Email: official.drsnow@gmail.com
• Instagram: @official.drsnow

These Terms & Conditions are governed by the laws of England and Wales.